Thanks for coming back to update us, Crystal! I’m so glad this worked out for you. I’ve also been really impressed with their customer service. I bet your kids are going to love these kits for Christmas! 🙂

funky looms customer service did get back to me and i feel they are being very kind, even generous, in their effort to make things right. i feel it’s only fair since i took the time to document what i wasn’t happy about that i come back and update my opinions. i was impressed in the beginning with their quick shipping and am now also impressed with their customer service. apparently the looms are made in the same place the rainbow looms are produced but recently rainbow patented the name on theirs. i’m hoping the quality of the loom is the same but won’t really be able to comment on that until after christmas, as these kits were intended to be a gift. thanks for all your help lindsay 🙂

the really upsetting part is that they are now priced cheaper than what i paid using the pandora13 20% off code 🙁 the regular price when i ordered was $44.99 bringing them to $35.99 with the code; now they are $34.99 and would be $27.99 using the code. i hope they at least refund me the difference!! i also shared the deal on my facebook page because i have so many friends and family with children who are obsessed with the loom band fad, too, and now i feel bad if they ordered when i did and are going thru the same disappointment. if someone is going to send a blogger something to review in expectation that their experience and opinions will be shared with their readers, then the product should be the same product that the consumers will receive… and the huge difference in price is just super upsetting… i feel totally ripped off 🙁 please let me know what you find out.

Oh, Crystal! Thank you for letting me know. I’ll contact them as well. The loom I got was the original Rainbow Loom just as pictured in my post. I’ll get back to you!

thanks for a great site!